The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
To fulfil your order, you must provide certain information (which is authorised by purchasing on Etsy) Including but not entirely the following details:
Details of the product purchased
Additional information e.g details of personalisation of items
The information you supply is not held or stored by me other than via the Etsy seller platform. Your privacy & protection on this platform complies with EU regulations & purchaces are coverd by the European distance selling regulations.
Your personal information is not shared with exterior persons, agencys or websites. Your information is not used solicit through any form of social media or email.
How to Contact Me
For purposes of EU data protection law, I, Elise Williams, do not control , store or use any data of customer personal information .
If you have any questions or concerns in regards to the information you have supplied, you may contact me at here on Etsy via 'convos' or via the following methods
Mail: Goozeberry Hill
c/o 10 St.Helens Road
Please leave all information for Personalised Orders in the personalisation section before you check out